SRG's ISO 9001:2000 certification in October 2005 provides the foundation of Seaport-e quality objectives. SRG's ISO Quality Manual describes the internal procedures and systems, which are implemented in all Seaport-e task orders.
At SRG, we have a history of building long-term relationships with each of our customers. This is accomplished through a partnership of understanding: understanding the work environment, staff requirements, customer expectations, technology issues and the combined vision to bring projects to successful fruition, all within the framework of project quality objectives.
For each project a unique quality assurance (QAP) plan is created and a Quality Assurance Manager is identified. The customer project requirements and deliverables are reviewed in detail by separate quality assurance teams prior to the QAP being created. The objectives of each team are compared and differences in interpretation are reviewed by a quality focus group to resolve such disparities.
The QAP mandates regular meetings with customer representative to review both quantitative and qualitative objectives. The results of these meetings with the customer are documented and provide the subject matter for ongoing "Continued Improvement Meetings" with project staff. The Quality Assurance Manager then documents performance and quality issues in the QAP and provides SRG management and project management personnel with an Interim Quality Status Report.