POSITION DUTIES:

Primary Duties:

- Monitoring the real-time operation of data-ingest and processing systems

- Performing first-level diagnosis and troubleshooting

- Communicating with internal and external technical staff in an effort to resolve service outages

- Keeping customers appraised of service outages and restoration efforts

- Maintaining logs of problems and their resolutions

Additional responsibilities and duties include:

- Operating the division's backup system, including performing file restores as requested

- Setting up video teleconferences for lab staff

- Maintaining a media library of technical books and software

- Keeping SSG documentation up-to-date

- Helping cover shifts for other SSTs during illnesses, vacation, etc.

- Other duties as assigned

In addition to these requirements, the incumbent is expected to fulfill the following duties:

Documentation/Reports:

- Task List Report and present the highlights at regular division meetings.

- Draft monthly report for SRG.

POSITION QUALIFICATIONS/REQUIREMENTS:

- Strong analysis and problem-solving skills

- Familiarity with the Unix/Linux user environment and standard utilities

- Some programming knowledge (scripting experience will be especially useful)

- Good English language skills, both written and spoken

- Commitment to providing excellent customer service

- Flexibility and, above all, reliability

- Experience/skills in setting priorities and managing multiple tasks simultaneously

- Excellent written and verbal communication skills.